I had a friend back in the 80's that bought a Ford Mustang. When he got home he noticed that when they detailed the car one of the guys left a candy wrapper in the back seat.
Right away he got on the phone to Ford World Headquarters in Dearborn, Michigan. He asked to be connected directly to Lee Iaccoca to discuss a very important problem.
If I remember correctly he was a little in disbelief when Lee didn't get back with him right away.