is it ok to use crashed gear, when I put under hot water it becomes crystal clear, but within minutes its cloudy like someone poured milk in to it, what can I do, this never happened to me before, thoughts
On a serious note, crashed gear isn't all that uncommon and it can still be used. You can try heating the vial with a hair dryer or placing it in a pan of water on the stove and heating slowly. The gear should clear up and you will be good to go.
I think it's fine to reheat the gear. I just think that sponsor should replace as well. They did something wrong when brewing to make it crash if you are storing it at the right temperature