.gif "IP Gear")
Hey guys, I'm having an issue with Mazda and their warranty right now. They are acting very childish and immature in regards to how they are treating this, and blatantly lying and twisting their warranty as to not honor it. I own a 2004 mazda RX-8 (worst mistake of my life) with 104k total miles on it. However, it had it's engine replaced about 6,000 miles ago on July 15th. On October 27th, the engine started throwing misfire codes, and it turned out I blew the apex seal on the front rotor. Due to the recent engine replacement, this engine is covered by the mazda replacement parts and accessories warranty
(MazdaUSA > MyMazda > Warranty). During the 6,000 miles since the engine was replaced, I have changed the oil twice, with the most recent being about 2500 miles ago. Mazda is trying to tell me that the oil is extremely low, and that voids the warranty. Well, first they told me it was short about 2 quarts, then the next day they told me nearly empty. All of this was determined by the dipstick, which I had checked before it was taken there and it was not nearly as low as they are trying to say. Regardless of that, not even a rotary should burn that much oil that quickly when daily driven, and if it did it is a defective part, which is indeed covered by the warranty.
Mazda also is trying to state that warranty only covers parts purchased, and not replaced via warranty. However the wording in the warranty is "Mazda's genuine new or remanufactured parts (other than battery) and accessories purchased from or installed by a Mazda dealer are covered under the Replacement Parts and Accessories Warranty," with the key word being "or" which disproves their argument.
So far it is clear to me that I should indeed be covered, (If any of you can find any reason based on whats provided as to why they can legitimately say I am not, please tell me) so their tactic is to act like children.
The person at corporate in Irvine I spoke to is named Ernie. He states the cased is closed and has been denied by his district manager, based on the dipstick (which is not an accurate test in itself, but I also don't know how level the surface was, if they let the dipstick drip, if they wiped it, or if they drained any oil themselves). When I ask if I can speak to this manager, he tells me He can't transfer me. When I ask for a name, he tells me he can't give me that info. When I ask for the number so I can call, he tells me he can't give me that. When I ask to have the person call me, he says they don't call people. To me, this is extremely rude, and immature. For all I know, he never spoke to any managers, or this person doesn't even exist. Is this any way to treat a customer? And I'm shocked they have such low faith in their products. So far, I have reported this to the bureau of automotive repair. Does anybody else have any suggestions as to how I should proceed.
Thanks for your advice, and sorry if this is the wrong forum, it didn't seem to fit well in the counseling forum or the business and finance forum to me.
(MazdaUSA > MyMazda > Warranty). During the 6,000 miles since the engine was replaced, I have changed the oil twice, with the most recent being about 2500 miles ago. Mazda is trying to tell me that the oil is extremely low, and that voids the warranty. Well, first they told me it was short about 2 quarts, then the next day they told me nearly empty. All of this was determined by the dipstick, which I had checked before it was taken there and it was not nearly as low as they are trying to say. Regardless of that, not even a rotary should burn that much oil that quickly when daily driven, and if it did it is a defective part, which is indeed covered by the warranty.
Mazda also is trying to state that warranty only covers parts purchased, and not replaced via warranty. However the wording in the warranty is "Mazda's genuine new or remanufactured parts (other than battery) and accessories purchased from or installed by a Mazda dealer are covered under the Replacement Parts and Accessories Warranty," with the key word being "or" which disproves their argument.
So far it is clear to me that I should indeed be covered, (If any of you can find any reason based on whats provided as to why they can legitimately say I am not, please tell me) so their tactic is to act like children.
The person at corporate in Irvine I spoke to is named Ernie. He states the cased is closed and has been denied by his district manager, based on the dipstick (which is not an accurate test in itself, but I also don't know how level the surface was, if they let the dipstick drip, if they wiped it, or if they drained any oil themselves). When I ask if I can speak to this manager, he tells me He can't transfer me. When I ask for a name, he tells me he can't give me that info. When I ask for the number so I can call, he tells me he can't give me that. When I ask to have the person call me, he says they don't call people. To me, this is extremely rude, and immature. For all I know, he never spoke to any managers, or this person doesn't even exist. Is this any way to treat a customer? And I'm shocked they have such low faith in their products. So far, I have reported this to the bureau of automotive repair. Does anybody else have any suggestions as to how I should proceed.
Thanks for your advice, and sorry if this is the wrong forum, it didn't seem to fit well in the counseling forum or the business and finance forum to me.
