Pop-up Hell

[triathloncoach]

I have a year old PC - Its a HP Envy 20 Touchsmart with Windows 8.

I have Norton Antivirus. Both the Explorer and Chrome Browsers are bombarded with pop-ups and extra screens popping up.

Is there something a neophyte like me can do, or do I need to take it in to a repair place.

Thanks

TC

 

[iceman74]

Google Chrome has 'Extensions' that do a pretty good job of blocking pop-ups. I use "AdBlock" and "Do Not Track for Chrome 1.0".

Here is a link to the Chrome Web Store where you can find those extensions:
https://chrome.google.com/webstore/category/extensions?hl=en-US

 

[JuiceRoad.com]

First of all Get rid of Norton, its useless. Use kaspersky instead.
Install a firewall or complete internet security suit and only allow those files to connect to internet which you know about.

 

[Se]

You may have malware running from your browser. A good place to start is to see what programs are running or what add-ons are installed. Disable ones you're not sure of or ones you don't need. They will only slow your browsing down anyways.

Check your network lan settings under your browsers options. You SHOULD have it set to "auto detect proxy settings for this network".

If you're using IE, click gear/internet options/connections/lan settings and make sure automatically detect settings.

If it's set to use automatic configuration script instead, you've probably got malware running from this to direct you to specific information on the net when you search or view websites.

Use ad block plus...it's a great tool for blocking ads for mozilla: https://addons.mozilla.org/en-US/firefox/addon/adblock-plus/
for chrome: https://chrome.google.com/webstore/detail/adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb?hl=en-US

Before just using an add blocking program, you need to find out whether you've got malware running.

 

[NortonSupport]

I have a year old PC - Its a HP Envy 20 Touchsmart with Windows 8.

I have Norton Antivirus. Both the Explorer and Chrome Browsers are bombarded with pop-ups and extra screens popping up.

Is there something a neophyte like me can do, or do I need to take it in to a repair place.

Thanks

TC

Hello,

Sorry for the trouble. I am Vineeth and I am from the Norton Support team.

Can you please run a scan using the free Norton Power Eraser tool and see if it detects any threat: http://www.Norton.com/npe.

Let me know the result of the scan. Can you also tell me the browser that you use? Is there any new Norton Toolbar added to your browser recently?

Thanks!

Vineeth
Norton Support