1..reboot computer and press F8 (will be able to select safe mode ...etc)
2..Select Command Prompt to boot up in
3..Should see prompt A:
4.. At prompt type format C: (this formats the c drive)
Should look like this A:\>format c:
5.. press enter...
This should wipe out the hard drive and you will need to reload windows operation system afterwards
Hope this helps
This is very wrong.
First, he would have to have a floppy drive. With that floppy drive it would have to have format.com on a floppy inserted in it and he would have to boot from the floppy, not safe mode command prompt.
Second if he boots from Safe Mode Command Prompt, he will be running the operating system from C: which means it would never be able to format because essentially it would be trying to erase itself while running. Impossible.
Now on to how to remediate this:
1. BACK UP OR TRANSFER YOUR DATA
2. Download the newest network driver (both Wireless and Wired) from HP's site for your laptop (model should be listed on bottom of laptop), extract it and copy it to CD or thumb drive.
3. Do you have the original disks which came with the computer? Is there a disk that says Operating System, or System Recovery? If so, you should be able to boot from one of these disks. During the operation you do not want to specify repair, you would want to do a clean install. During this setup you will have the option to format the drive by clicking DRIVE OPTIONS for Vista/Windows 7, or if it is XP, it will simply ask if you want to format the drive. (If, when you get to this point, says that it cannot find a hard drive, let me know and we will have to walk you through it)
4. Mount your network drivers (plug it in if you can instead of wireless for speed), download the rest of the drivers from HP's site that are needed. More than likely: Video, Audio, Chipset, Modem, SATA. You might also want to update the BIOS by downloading and installing. This will confirm that the newer drivers that you are downloading are compatible and will provide smoother running. Reboot as needed.
5. Start/Run "Winver" to show you what Service Pack you are running from the install you just did.
6. Run Windows Update, and select to do the newest Windows Service Pack first or you may be wasting your time. At the time of this post the newest operating system service packs are as follows:
Vista, Service Pack 2. Unfortunately,the setup sucks and if you are at Service Pack 0 (no service pack), it will first make you install Service Pack 1 prior to installing Servie Pack 2. This is like watching paint dry for an hour.
Windows XP, Service Pack 3. You can install this right on top of Service Pack 0 (no service pack)
7. Re-install your applications that came with the laptop.