I have to say, I get sick of sponsors being pimped here, so I take every positive review with a grain of salt here. As a result, I would read all true protein review and think, "yeh I am sure its good protein, but its probably no better than optimum nutrition or NOW," which is what i usually use.
However I wanted to try TN's flavors cause they sound good, and also legit casein is getting expensive. so I bit the bullet and placed a small test order for 13 bucks which costed 13 bucks or so to ship. I know. LOL. But I figured if its good, I will order bulk in future.
Anyways the order was shipped to me and UPS left a note saying they just need a proof of signature. So i left a note saying ok to leave package and signed it. But they never delivered the product, and it was returned back to TN. I was too busy to pick it up at the UPS store.
Anyways long story short, I emailed True protein asking about how to go about getting a refund, thinking this is going to be a bitch (dealing with customer service sucks), and honestly I was only expecting my protein money ($13) to be refunded, cause I was to blame for not being able to pick up the package. And bam within what seemed like an hour I received an email
"Hi BXXXX,
UPS should never need a signature from you, I do apologize for this situation. They are instructed to leave the package at the door, if the recipient is not home. I can process the refund immediately for you, in the amount of $23.53. Please allow up to 48 hours for you personal statement to reflect this transaction.
I apologize again for this inconveneince,
Krista"
In this day and age when dealing with customer service, is a pain this sure came as a surprise, not only did they refunded my money they were so pleasant about it. Definitely impressed, and I am going to reorder just because of that.