We would like to request a favor from the members:
It would appear that some of the platforms we are using have taken an undesired interest in our store.
1) Facebook/Instagram banned many of our products sighting Terms of Service Violations. When contacted about it we were told that many of our products do not cater to persons under 18 years of age. Mind you, the products in question were basic BCAAs and pre/post workouts.
Our response: We do not have to cater to persons under 18 years of age considering you must be 18 years of age or older to have a Facebook/Instagram account!
2) The very next day we had all of our PayPal business accounts frozen (even those unrelated to the ProMuscleStore), sighting Terms of Service Violations. When contacted about it we were told that even though they are legal, they did not feel that we should be offering CBD products on our store and that they would not release our accounts until we provided proof that those products had been removed.
Our response: We will not remove any legal products from our store! And since you have decided to freeze accounts that were not even related to the store, we will be removing PayPal as a payment option from all of our platforms.
We have also noticed since that time that Shopify is now interfering with our feed and images/nutritional facts for many of the CBD products are no longer visible on the store? We have the tech working on the issue still but he doesn't see where there should be an issue?
3) We had been paying to advertise with Facebook for several months. We also share all posts through the AnaSCI, ProMuscle and Synthetek pages. After going through numbers we realized that Facebook was not even following our promotion conditions and we were receiving less then a third of the exposure on our paid-for posts then we were for non-paid posts. When contacted about it we did not receive a written response but more of a physical response instead:
Our posts have now been moved lower within the new feeds and we are having followers removed in large chunks. Example of this: If a post is made at 6am EST, the post will appear in the news feed 4-6 hours prior (11pm EST the night before). We also noticed that Dusty Hanshaw was complaining about being stripped of his followers recently, so may have had issues with one of his sponsored contracts and did not cave to their demands as we did not? This is unacceptable!
We would like to request a favor from the members:
1) If you have Facebook/Instagram accounts if you could like and share any posts that you find acceptable to your pages. This will help move us back up properly into the feeds. Even if you do not purchase from our store, we were receiving good business from the socials and losing the visibility has cost us.
2) If you use any CBD products that if at all possible that any products that you would normally purchase elsewhere that are listed on the store, if you could please purchase them with us. We are even willing to provide a 20% OFF discount code for those that wish to email before ordering. We have lost business with the regular supplements offered due to losing the easy-pay option of PayPal, but we cannot be dictated to by these platforms when we are selling nothing illegal!
We appreciate the support you could show us in these efforts!
Thank you!