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Big Bump True Protein

dirkmoneyshot

Member
Registered
Joined
Jan 15, 2005
Messages
213
Wanted to give a big bump to Dante and his guys at True Protein. I know there is a million different threads that pop up about them but I wanted to post this because in the last one a member basically said their service was Sh*t.

Now mind you I hardly ever order from True protein so its not like they see my name and say crap we need to bend over backwards for this guy. Long story short I have a friend i'm getting ready for a show and wanted to get an order of PeptoPro to have him try it out during the prep. So I order it up yesterday (12th) before 2:00 pst the cutoff for orders to go out same day. I selected 3rd day select expecting it to come in on Friday so he could have it to start the week. Well about 24 hrs later I noticed it hadn't shipped and sent an e-mail saying hey since it hasn't shipped can you just send it Ground and refund back the extra $10 since shipping it 3rd Day wasn't going to arrive till probably monday and ground wasn't going to be much longer then that.

I get this e-mail back:

True Protein (sent by [email protected]) to me
show details 2:00 PM (6 hours ago)


Good afternoon Jason, I have upgraded your shipping method to 2 Day Air at no additional charge to ensure that your order will be arriving no later than Friday. Thanks again and we apologize for the delay,

-Carl


That is true Customer Service!
 

b-boy

IFBB Pro / Quadruple Featured Member/ Verified Cus
IFBB PROS
Featured Member
Kilo Klub Member
Registered
Verified Customer
Joined
Jun 15, 2003
Messages
7,257
I had a mix up with an order not arriving at my house and dante and the team bent over backwards to ensure i got my order by tracking the first order (that showed it had been delivered) but then believing me when i said it didn't arrive at my house and sent out another order ASAP! EXCELLENT customer service!!!!!! true protein is top of the food chain!!..LOL :D
 

PHIL HERNON

Banned
Joined
Jun 6, 2002
Messages
14,932
Well

1. They are HONEST
2. They want repeat customers so they DO ANYTHING TO PLEASE ALL OF US
3. They make the BEST products
4. They are affordable
5. Cutting edge thinkers
6. Actually are entrenched in this sport with a passion....not just for financial reasons.
7. Big company with a small town feel...........they know EVERY member, every customer.
Glad to see more positive responses directed at this company.
 

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